Navigating Australia’s social services can be complex, but having the right contact information can make all the difference. Centrelink, operated by Services Australia, offers a range of services to support individuals and families. Here’s a comprehensive guide to Centrelink’s phone numbers, helping you connect with the right department efficiently.
📞 General Centrelink Contact Numbers
- General Inquiries: 1300 169 468 (Monday–Friday, 8 AM–8 PM local time)
- Online Services & Technical Support: 132 307 (select option 3)
- Older Australians Line: 132 300 (Monday–Friday, 8 AM–5 PM local time)
- International Calls: +61 1300 169 468
- Self-Service Line: 136 240 (24/7 automated service)
🧾 Specialist Services
| Service | Phone Number | Hours |
|---|---|---|
| Child Support | 131 272 / 1800 241 272 | Mon–Fri, 8 AM–8 PM |
| Medicare | 132 011 | Mon–Fri, 8 AM–8 PM |
| Employment Services | 133 276 | Mon–Fri, 8 AM–8 PM |
| Family & Parenting | 131 202 | Mon–Fri, 8 AM–8 PM |
| Age Pension & Retirement | 132 202 | Mon–Fri, 8 AM–5 PM |
| ABSTUDY (Students) | 1800 132 317 | Mon–Fri, 9 AM–5 PM |
| Disability/Carer Support | 132 717 | Mon–Fri, 8 AM–8 PM |
| BasicsCard Balance Enquiry | 1800 057 111 | 24/7 |
Note: For child support information, you can also use the automated service at 131 107, available 24/7 .Services Australia
📍 Centrelink Numbers for NSW
If you’re in New South Wales, these contacts may be helpful:
- General Enquiries & Self-Service: 136 240
- Employment Income Reporting: 133 276
- Parramatta Office Direct Line: 1800 050 004
🆘 Additional Support Numbers
- Scams & Identity Theft Helpdesk: 131 524 (Mon–Fri, 8 AM–5 PM)
- Feedback & Complaints Line: 1800 132 468 (Mon–Fri, 8 AM–5 PM)
- Fraud Tip-off Line: 131 524 (Mon–Fri, 8 AM–5 PM)
- TTY Service for Deaf or Hearing Impaired: 1800 810 586
- Translating & Interpreting Service: 131 450
💡 Tips for a Better Call Experience
- Have Your Customer Reference Number (CRN) Ready: This will help speed up your call.
- Call During Off-Peak Hours: Early mornings or late afternoons are typically less busy.
- Use the Self-Service Line for Quick Tasks: For payment checks, document requests, or income reporting, the automated service at 136 240 is available 24/7.
- Be Prepared for Wait Times: During peak hours, wait times may be longer.
📱 Online & Mobile Options
- myGov Helpdesk: For assistance with your myGov account, call 132 307 and select option 1.
- Express Plus Centrelink App: Manage your payments, report income, and more, directly from your smartphone.
- Online Services: Access your Centrelink account through your myGov portal for most services.
📝 Conclusion
Having the correct Centrelink contact number can save you time and ensure you reach the right department. Whether you’re inquiring about child support, Medicare, or other services, this guide provides the information you need. Remember to keep your CRN handy and consider using online services for quicker resolutions.
For more information or to access online services, visit Services Australia.
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